Shipping & Transportation Policy

1. Shipping Scope: EarthenCraft provides shipping services for garden and outdoor products to mainstream regions. All orders will be shipped through formal and reliable logistics channels to ensure stable and safe transportation of goods.

2. Processing Time: All orders will be processed and arranged for shipment within 1-3 working days after payment confirmation (excluding weekends and official holidays).

3. Delivery Time: The standard delivery cycle is 7-15 working days, depending on the destination address and logistics scheduling. Remote areas may require a longer delivery time.

4. Order Tracking: After shipment, we will provide you with a valid logistics tracking number. You can check the real-time transportation status of your order at any time.

5. Shipping Precautions: Customers shall ensure the accuracy of the shipping address and contact information. We are not responsible for delivery delays or losses caused by incorrect address information provided by customers. For oversized outdoor products such as canopies, hammocks, and lounge chairs, professional bulk logistics packaging will be adopted to protect the products from damage during transportation.