FAQ

Q1: How can I confirm my order after payment?

After successful payment, you will receive an order confirmation email sent by our official mailbox. You can also check your order details, product information, and order status in the store background.

Q2: How long will it take to receive my order?

Normally, orders will be shipped within 1-3 working days, and the delivery time is 7-15 working days. The specific time depends on your local logistics efficiency.

Q3: Are outdoor products such as canopies and hammocks waterproof and sun-proof?

All EarthenCraft outdoor garden products are made of high-quality outdoor professional materials, with waterproof, UV-resistant, and weather-resistant functions, which are suitable for long-term outdoor placement and use.

Q4: Do you provide product installation guidance?

Yes. All products are equipped with detailed English installation manuals. If you encounter installation problems, you can contact our customer service to obtain free video/text guidance.

Q5: What should I do if the product is damaged during transportation?

Please take photos and videos of the damaged product and package within 48 hours after receiving the goods, and contact us via email. We will verify and provide solutions such as reissue, partial compensation, or full refund for free.

Q6: Can I modify my shipping address after placing an order?

You can contact customer service to modify the address before the order is shipped. Once the order is delivered to the logistics company, the address cannot be modified temporarily.

Q7: Is there any after-sales warranty service for the products?

We provide long-term after-sales warranty service for all products. For non-artificial damage quality problems, we provide free maintenance and parts replacement services within the warranty period.