Service Policy

EarthenCraft adheres to the principle of Customer First, Quality Supreme and provides standardized, transparent, and professional full-cycle services for all global customers.

1. Pre-sales Service: We provide professional product consultation, size matching, scenario recommendation, and parameter interpretation services. Our team will answer all your questions about outdoor and garden supplies to help you select the most suitable products.

2. Order Service: After your order is confirmed, we will arrange inspection, packaging, and shipment in the fastest time. We support order tracking throughout the whole process, so you can check the logistics status in real time.

3. After-sales Service: We provide long-term after-sales support for all purchased products. For product quality problems, installation guidance problems, and usage problems, we offer free professional guidance and solutions.

4. Customer Support Commitment: All customer feedback will be responded to within 24 hours. We respect every customer’s consumption experience and actively solve all order and product-related problems to ensure a pleasant shopping experience.